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Amelie Schiprowski, “The Role of Caseworkers in Unemployment Insurance: Evidence from Unplanned Absences”

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Amelie Schiprowski: “The Role of Caseworkers in Unemployment Insurance: Evidence from Unplanned Absences” Caseworkers are the main human resources used to provide social services. This paper asks if, and how much, caseworkers matter for the outcomes of unemployed individuals. Using large-scale administrative data, I exploit exogenous variation in unplanned absences among Swiss UI caseworkers. I find that individuals who lose a meeting with their caseworker stay unemployed about 5% longer. Results show large heterogeneity in the personal impact of caseworkers: a foregone meeting has no effect if the absent caseworker ranks in the lower half of the productivity distribution, but prolongs unemployment by about 13% for caseworkers in the upper half. Finally, absences induce negative spillover effects on the performance of present colleagues, who have to cover additional workload.

Event details
What
  • Presentation
When Jan 25, 2019
from 14:00 to 15:30
Where Juridicum, Faculty Lounge
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